Exchange, Return & Buyback Policy (2026)
At Dargan Diamonds, every piece is crafted to last a lifetime, while offering you the flexibility to upgrade your jewellery over time.
Disclaimer: This policy is valid for 1 year from the date of purchase. Any revised policy will apply to future purchases.
Exchange & Upgrade
All jewellery may be exchanged or upgraded, based on the original invoice value (excluding VAT).
- A 20% deduction will be applied on the invoice value (excluding VAT)
- The remaining value can be utilised towards a new purchase of equal or higher value
How it works:
The deduction is applied first on the invoice value (excluding VAT), and the remaining value becomes your usable credit.
Example:
- Invoice Value: AED 10,500 (AED 10,000 + 5% VAT)
- Eligible Value: AED 10,000
After 20% deduction:
- AED 10,000 → AED 8,000 usable value
- You may select a new piece of AED 8,000 or higher
Buyback
- A 30% deduction will be applied on the invoice value (excluding VAT)
Returns (Defect or Transit Damage Only)
Returns are accepted only in case of manufacturing defects or damage during transit.
- Any issue must be reported within 7 days of delivery
- The product will be inspected and an appropriate resolution will be provided in line with UAE consumer protection laws
Note
All exchange, upgrade, and buyback requests are extended as a goodwill gesture and are subject to approval at the sole discretion of Dargan Diamonds, based on product condition and verification.
- Return shipping and any associated costs shall be borne by the buyer.
- For any return, exchange, or buyback request, the original invoice and certificate of authenticity must be presented.
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Customised, made-to-order, or engraved pieces are not covered, but may be considered on a case-to-case basis.
Legal Note
As per UAE consumer protection laws, returns or exchanges are not mandatory unless the product is defective, damaged, or not as described. This policy is a voluntary customer service offering by Dargan Diamonds.
